Terms of Service

Familiar Labs Inc. · Effective July 14, 2026

1. Who we are

Familiar is operated by Familiar Labs Inc., a corporation incorporated in Canada, located at 44 Meighen Ave., Toronto, ON M4B 2G9, Canada. You can reach us at andrew@thefamiliarlab.com or on our Discord support server.

These Terms of Service are an agreement between you and Familiar Labs Inc. By creating an account or using the service at thefamiliarlab.com, you agree to them. If you do not agree, do not use the service.

2. The service

Familiar dubs your videos and livestreams into other languages. The dubbed output keeps your own voice and your full face, re-rendered to match the new language. The service can also generate subtitles, and it lets you keep a Do Not Translate list: names and phrases that stay exactly as you say them, in every language. Familiar is in an early access period (Alpha, then Beta), and features may change as we build.

3. Eligibility and accounts

You sign in with Google or with an email magic link. We collect only your email address, plus any names or phrases you choose to add to your Do Not Translate list. There are no passwords to manage, but you are responsible for your account and for keeping access to your email secure. Everything done under your account is treated as done by you. Tell us right away if you believe someone else has used your account.

You must be the age of majority in your jurisdiction, or at least 18 years old, whichever is higher, to use the service.

4. Your content and your consent

This section is the heart of these Terms. Before Familiar creates any dub, you must affirmatively check a consent box that reads exactly:

“I hold the copyright to this content and consent to it being used to create dubbed versions and to improve future models.”

Without that checkmark, the service will not generate the dub. There is no way around it, by design. Each job records the time you gave consent and the version of the wording you agreed to, so there is never any doubt about what you approved and when.

By checking the box you confirm two things: that you hold the copyright to the content you are uploading or streaming, and that you consent to us using it to create dubbed versions and to improve current and future models. If you do not hold the rights to a video, do not upload it.

5. Ownership and license

You keep ownership of your content and of the dubs we create from it. Post them anywhere, monetize them, take them down; they are yours.

In exchange, you grant Familiar Labs a worldwide, nonexclusive license to host, process, dub, and use your content and the generated outputs to operate the service and to improve current and future models. This license covers exactly what the consent box says and nothing more. It continues for as long as needed for training you have consented to; the Privacy Policy explains how to withdraw consent and what withdrawal can and cannot undo.

6. No deepfakes, only translation

Familiar translates you, with your consent. You may only upload or stream content whose rights you hold. Impersonating another person, or dubbing someone who has not consented to being dubbed, is prohibited and is grounds for immediate termination of your account. If a video shows people other than you, you are responsible for having their consent before you dub it.

7. Acceptable use

When using Familiar you agree not to:

upload or generate illegal content;
infringe anyone's copyright, trademark, privacy, or publicity rights;
upload malware or any code intended to harm the service or its users;
probe, overload, reverse engineer, or otherwise attempt to break or bypass the service or its limits;
defraud the credit or billing systems.

8. Plans, credits, and billing

Paid subscriptions are billed monthly through Stripe, our payment processor. Familiar never stores your card number; Stripe handles all card details.

Plans renew monthly and you can cancel anytime. Cancelling stops renewal at the end of the current billing period, and you keep access until then. Each plan includes a monthly credit allowance that dubbing consumes; paid tiers can also buy optional manual top ups. A top up happens only when you click to buy it. Nothing beyond your subscription is ever charged automatically.

Fees are nonrefundable, except where the law requires a refund or where a written agreement with us says otherwise (for example, Studio volume deals that include a 30 day money back guarantee). Prices may change; we will give you notice before a price change affects your plan, and you can cancel before it takes effect.

9. AI outputs, no warranty

During the Alpha and Beta periods the service is provided “as is” and “as available”, without warranties of any kind, express or implied. Outputs are AI generated and may contain errors: translations can miss nuance, and rendered voices and faces can contain artifacts. For video jobs the pipeline pauses so you can review and edit the translation before the dub renders; you are responsible for reviewing outputs before you publish them. We do not promise the service will be uninterrupted or error free.

10. Limitation of liability

To the maximum extent permitted by law, the total liability of Familiar Labs Inc. arising out of or relating to the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Some jurisdictions do not allow certain of these limits; where that is the case, they apply to the fullest extent the law allows.

11. Indemnity

You will indemnify and hold harmless Familiar Labs Inc. from claims, damages, and reasonable legal costs arising from content you upload or stream, including any claim that you did not hold the rights or consents you affirmed when you checked the consent box.

12. Termination

You may stop using the service and delete your account at any time by emailing andrew@thefamiliarlab.com. We may suspend or terminate an account that violates these Terms, including the no deepfakes rule and the acceptable use rules above. Sections that by their nature should survive termination (ownership, the license for training already performed, disclaimers, liability limits, indemnity, and governing law) survive it.

13. Copyright complaints

If you believe a dub on our service infringes your copyright, email andrew@thefamiliarlab.com with the details: the work you own, where the infringing dub appears, and how we can contact you. We remove infringing dubs, and we may terminate the accounts of repeat infringers.

14. Changes to these Terms

We may update these Terms as the service evolves. Changes are announced on this page with a new effective date, and material changes will also be announced in the product or by email. Continued use of the service after a change takes effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Ontario, Canada, and you agree to their jurisdiction. Nothing in this section removes consumer rights you hold under the mandatory laws of the place where you live.

16. Contact

Questions about these Terms: andrew@thefamiliarlab.com, or ask on our Discord. Familiar Labs Inc., 44 Meighen Ave., Toronto, ON M4B 2G9, Canada.