RESOURCES
Help Center
Studio integrations are supported by the people who built the pipeline.
01.Support channels
| CHANNEL | USE IT FOR |
|---|---|
| Discord | The team is in the server directly; we reply almost instantly. |
| michael@thefamiliarlab.com | Issue reports, key rotation, account questions; we reply within 24 hours. |
| Announcements, plus a direct channel to the company. | |
| Book a call | Studio contracts, integration planning, and live-session provisioning (live is experimental, coming soon). |
02.Reporting an issue
A report the team can act on in one pass carries four things:
- The
dub_idorsession_id. - The target language the issue appears in.
- Timestamps in the output where it's audible or visible.
- For API errors: the
Familiar-Request-Idresponse header -- Errors & limits.
Post it in the Discord server's #support channel or email it. The team reproduces the issue against the same job and replies with the finding: a fix, a re-render, or what to change in the request.
03.More resources
- The API introduction -- the quickstart and the full endpoint reference.
- The FAQ -- product questions: languages, quality, music, the review step.
- The benchmarks -- the published studies behind the quality claims.
04.Access
The API is enterprise-only: private access under a Studio contract, with volume pricing, raised limits, ProRes masters on request, and a named point of contact. Book a call and your key is issued with the contract.